Customer Service

Delivery

Scitext Supplies only holds a limited number of books on hand. Small orders will be dispatched within three working days of our receiving your order (if in stock). A freight charge will apply on book orders under $200.00, otherwise your order will be freight free (New Zealand only). Any freight charges will appear on your order at the time of purchase.

Larger Orders are sourced from suppliers once your order is accepted. For  NZ Published titles  allow 7-10 working days and 2-4 weeks for air mail delivery of international titles (on rare occasions, international delivery can take up to 6 weeks). As soon as your order is dispatched you will be notified by email. Delivery is by Now Couriers or New Zealand Post. Scitext Supplies Ltd cannot be held responsible for delays caused by post or courier. If your goods fail to arrive, please contact Scitext Supplies Ltd via our Contact Us page and we track your order down and advise you of its whereabouts within 48 hours.
 

Backorders

In general, all products on this website is usually available from suppliers within the above time frames. From time to time suppliers are not able to supply in the time indicated, and items are placed on backorder. If it appears that your order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise you order will be dispatched as soon as received.
 

Refunds

All book purchases are firm sale. If however your order arrives in a damaged state, you can opt to receive a refund or a replacement. If you choose a refund we will refund the value of the goods, plus any freight paid. If a replacement product is required it will be sent to you at no additional charge.”

ABOUT US

We are a wholly owned New Zealand Company providing first class resources to assist Teachers and students achieve their educational goals.

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